PHOENIX, AZ — Arizona officials are warning Arizona seniors about scams related to the new coronavirus. A release from Attorney General mark Brnovich’s office says he and Sen. Kyrsten Sinema are teaming up to remind seniors to be on the lookout.
“Fake miracle cures and events, shopping thieves, door-to-door sanitization services, robocalls, official-looking phishing emails, and government impostor scams” are all on the rise, the release says. These scams look to gain access to seniors’ financial information.
“Arizonans should stay alert and look out for one another during this difficult time. For up-to-date coronavirus information, all Arizonans should listen to government scientists and specialists; they are experts and will help you stay safe, healthy, and calm,” Sinema said in the release.
Brnovich added that it’s a vulnerable time, and that Arizonans should keep in contact with their parents, grandparents and other seniors “to ensure their physical, emotional, and spiritual needs are being met.”
Scams include thieves who offer to do shopping for seniors then take off with the money, fake census workers asking for financial information or money, miracle products, phishing emails and many more.
Below are some common scams the attorney general’s office noted, as obtained from the news release:
There are reports of thieves offering to go shopping for self-isolating seniors, only to take their money and never return with goods. Do not trust random strangers to shop for you. Many Valley grocery stores have announced special early morning hours just for seniors. Non-profits have also offered to help seniors with shopping needs. Seniors in need of assistance can contact the Area Agency on Aging’s 24-Hour Senior Help Line at 602-264-HELP (602-264-4357) or toll-free at 888-264-2258. Those hard of hearing or deaf can text 520-775-1899.
The Attorney General’s Office has received reports of individuals going door-to-door claiming they can sanitize homes and help keep seniors from COVID-19. There have also been reports of individuals claiming to work for the 2020 Census asking for financial information or money. The Census Bureau has suspended field operations until April because of COVID-19. Never allow anyone access to your house that you don’t know or didn’t request assistance from.You can still participate in the Census online.
Miracle Products and COVID-19 Vaccines
Con artists are calling and emailing consumers claiming to be from medical organizations that have a COVID-19 vaccination and require payments to buy a dose. The Internet has been flooded with ads for sham treatments such as hand soaps, supplements, toothpastes, and essential oils. A recently cancelled event scheduled for Phoenix promised supernatural protections against COVID-19. There currently is NO vaccination for COVID-19 and there is NO proven product to cure the virus.
In a variation of the miracle cure scam, fraudsters try to lure individuals to invest in companies that can supposedly prevent, detect, or cure COVID-19. The U.S. Securities and Exchange Commission (SEC) issued an alert about investor fraud involving COVID-19 cures.
Government Imposter Money Scams
Scammers frequently contact seniors claiming to be from the government or private institutions seeking to obtain personal or financial information for a legitimate purpose. With discussions of possible financial assistance coming as a result of COVID-19, it is important to remember the government will not text you or ask you to pay anything up-front to receive benefits. The government will never call or text and ask for your Social Security number, bank account information, or credit card number.
There are reports of Arizonans receiving text messages about being “Prequalified” to receive money as a result of the “Virus Outbreak.” Financial assistance in the form of government checks are not yet a reality and anyone who tells you they can get you COVID-19 money now is a scammer. Legitimate government offices will not call and threaten to arrest you or penalize you for not providing personal information.
Phone Scams, Robocalls, Text Messages, Phishing Emails
Both offices are receiving reports of a spike in illegal robocalls, text messages, and emails being used by scammers to pitch everything from COVID-19 treatments to testing. Consumers should screen their calls and let answering machines and voicemail pick up calls from unknown callers. Place your phone number on the National Do Not Call Registry.
Fraudsters are also sending phishing emails claiming to be from the Centers for Disease Control and Prevention (CDC) or the World Health Organization (WHO). Do not click on any unsolicited links. Do not reveal personal or financial information in email, and do not respond to email solicitations for this information. If you have questions about COVID-19, seek out information from the CDC and the WHO directly.
The release offered resources available to Arizona seniors:
Senator Sinema’s office has launched a page on her website providing COVID-19 related resources.
Consumer fraud complaints can be filed with the Arizona Attorney General’s Office online, or call the Attorney General’s Office at 602-542-2124, (800) 352-8431, or email email@example.com.
For the most up-to-date information on the outbreak, visit the CDC’s COVID-19 website.
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The Attorney General’s Office produces the Senior Scam Alert Series – a series of free palm cards with valuable information on popular scams, how to spot the scam, and how to protect yourself from becoming a victim.
Seniors in need of assistance can contact their regional Area Agency on Aging for information on available resources.
The public can also dial 2-1-1 in Arizona to get general health information about COVID-19. The hotline provides information in English and Spanish.
Anybody who thinks they may have been a victim of consumer fraud can file a complaint at the Attorney General’s website. Complaint forms can be access by calling 602-542-5763 for Phoenix, 520-628-6648 for Tucson and 800-352-8431 for other areas of the state.